Frequently asked questions

A deep clean is recommended for all first time cleaning by LOTOS CLEAN. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard 2 hour clean.

Cancellations And Refunds

• If you cancel before 48 hours you will receive a full refund to the payment information on file.
• If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like.
• If you cancel within 24 hours, it is a non refundable full charge

Do’s:
• Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)
• All exterior surfaces in all rooms
• Floors are mopped and vacuumed
• Bathroom (complete toilet clean, shower, handles, tub, drain)
• Bedroom shelving, nightstands, bed frames, tidy up bed)
• All window sills

Don’ts:
• All Extras are not included (must be selected for an additional cost)
• The extra time included in deep cleans allows for more detailed work in the above mentioned Do’s.

Do’s:
• Everything included in a regular clean +
• Baseboards
• Light switches & Door handles
• Detailed Dusting
• Back Splashes and Faucet Fixtures are polished
• Light organization of all rooms (for detailed organization select add on)
• Extra hour included for high detail areas

Don’ts:
• All Extras are not included (must be selected for an additional cost)

When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.

You do not! However if it’s your first time signing up for a Lotos cleaning, initial introductions always help develop the personable relationship with your home specialist.

In some instances “Harsh” chemicals are strictly used on tough to clean areas. For example, a glass shower door with calcium buildup will require CLR to clean. Other than that we use natural cleaning products that are eco friendly.

We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaners.

If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.

At the moment we do not charge you at the time of booking because this is a service industry, however we do expect you to pay right after the service is delivered. Also, please read our cancellation policies because despite we do not charge you prior still there are payment obligations from your side in case you cancel.

To get the most out of your scheduled cleaning evaluate the current condition of your home with honesty. This will determine if your home is cleaned in one passthrough and avoids any need for rescheduling a second cleaning at cost.”